Shipping Policy

Shipping Details

Countries: We currently ship to the United Kingdom, United States, Canada, Australia, and New Zealand.

Shipping Costs

  • United Kingdom: £3.95
  • United States: $4.95
  • Canada: 5.95 CAD
  • Australia: 6.95 AUD
  • New Zealand: 6.95 NZD

Free Shipping Thresholds

  • United Kingdom: Free shipping on orders over £50
  • United States: Free shipping on orders over $65
  • Canada: Free shipping on orders over 90 CAD
  • Australia: Free shipping on orders over $95.00 AUD
  • New Zealand: Free shipping on orders over $100 NZD

Order Processing

  • Processing Time: Orders are processed at our warehouse within 1-3 business days, Monday to Friday.
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

  • Estimated Delivery Time: 3-6 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Process

  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

Order Tracking

  • Tracking Information: After purchase, you will receive an email with tracking information and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
  • Questions: Our support team is ready to assist with any questions about tracking your order.

Missing Items

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@altheaesocks.com
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Return Policy

  • Returns: Returns are accepted within 14 days of receiving your order.
  • Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
  • Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.